Each rank below lists what you'd own, who you'd report to and what we look for. Agents apply directly; everything above is usually promoted from within.
The starting point at Sinkly. Interns learn the ropes — how tickets flow, how moderation works, and where the guardrails are — with a mentor and a clear set of checkpoints.
The front line of Sinkly. Agents handle day-to-day support, community moderation and the tickets that keep communities running.
Seniors set the bar for quality. You review agent work, unblock tricky cases and mentor the people coming up behind you.
Team Leads own a team's output: rosters, quotas, performance and morale. You turn direction into a working week.
Assistant Directors run a department. Multiple teams, shared standards, and the operational planning that keeps them aligned.
The deputy to the Director. You hold the whole staff body together — cross-department strategy, escalation of last resort, and continuity.
Directors set the direction of Sinkly itself — product, people and the standards every other role is measured against.
Each team is led by a Team Lead with a Senior / Supervisor as deputy. Your rank stays the same across teams, but your day-to-day title reflects the team you're in.
First response for every community using Sinkly. Owns support tickets, live help and the difference between a community that feels heard and one that doesn't.
Custodian of billing, subscriptions and community accounts. Makes sure every plan, invoice and renewal is correct and explainable.
Looks after the people who look after Sinkly. Hiring, records, wellbeing and the fair application of every people policy.
Builds partnerships between Sinkly and the communities and creators we work with. Deals, co-promotions and shared launches.
The voice of Sinkly outward and the temperature of the community inward. Statements, announcements and reputation.
Helps communities find the right Sinkly plan and grows the platform's reach. Pipeline, demos and closing.
The guardrails. Investigates abuse, enforces platform policy and keeps Sinkly safe for every community on it.
Makes sure Sinkly does things properly and can prove it. Standards, audits and the records that back every decision.
